Privacy Policy – PKR Beta Online Casino Pakistan

Who We Are

PKR Beta operates the online casino and sports betting platform available at pkrbeta.app. For the purposes of this Privacy Policy, PKR Beta is the data controller — meaning we are the organisation responsible for deciding how and why your personal data is processed when you use our platform.

PKR Beta is built specifically for Pakistani players. Every aspect of our data handling is designed with the context of Pakistani users in mind — including which payment data we process, how we verify identities using local documentation such as CNIC, and how we communicate with our members in both English and Urdu.

This Privacy Policy applies to all personal data collected through the PKR Beta website, any associated mobile-optimised web interface, our customer support channels and any promotional activities run by PKR Beta. It does not apply to the privacy practices of third-party services that may be linked from or integrated into our platform — each of those services maintains their own privacy documentation.

Data We Collect

PKR Beta collects personal data through several touchpoints: account registration, the verification process, deposits and withdrawals, your activity on the platform, customer support interactions and, where applicable, marketing communications you have opted into. Here is a breakdown of the specific categories of data we collect:

We do not collect sensitive personal data such as biometric data (beyond photograph for identity verification), health records, religious affiliation or political views. All data collected is limited to what is genuinely required for the purposes described in this policy.

How We Use Your Data

PKR Beta uses the personal data collected from members for the following purposes:

• Account Creation and Management: To create and maintain your PKR Beta account, authenticate your identity at login, and manage your account settings and preferences.
• Identity Verification (KYC): To verify that you are who you say you are, that you are at least 18 years of age, and that you are eligible to use the platform. This is a legal obligation for online gaming operators.
• Payment Processing: To process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card methods in PKR.
• Game and Betting Services: To operate and record all gaming activity on your account, settle bets accurately and resolve any disputes about results.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, unauthorised account access and abuse of our bonus system.
• Responsible Gaming Compliance: To monitor gaming patterns and identify members who may need responsible gaming interventions, including account limit prompts or self-exclusion.
• Customer Support: To handle your queries, complaints and account assistance requests efficiently and accurately.
• Legal Compliance: To meet our obligations under applicable laws and respond to lawful requests from regulatory or law enforcement authorities.
• Marketing (where consented): To send promotional communications about PKR Beta offers, new games and bonuses to members who have opted in to receive them.
• Platform Improvement: To analyse aggregated, anonymised usage patterns and improve the PKR Beta user experience over time.

PKR Beta does not use your personal data to make automated decisions that have a significant legal effect on you without human review, except as part of our fraud detection systems where the outcome is always reviewed by a member of the team before any account action is taken.

Legal Basis for Processing

PKR Beta processes your personal data on the following legal bases:

• Contractual Necessity: Most of our data processing is necessary to deliver the service you signed up for. Account management, payment processing and game operation all fall under this basis.
• Legal Obligation: Some processing is required by applicable law — identity verification, anti-money laundering checks and record-keeping obligations fall into this category.
• Legitimate Interests: We process certain data — including technical and security data — based on our legitimate interests in operating a secure, fraud-free platform. We only rely on this basis where our interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your freely given, informed consent. You can withdraw this consent at any time without affecting any other aspect of your account.

Sharing Your Data

PKR Beta does not sell, rent or trade your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it with the same level of care we apply ourselves.

We may share your data with:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay and partner banks receive only the data necessary to process your specific transaction. No additional profile data is shared.
• Identity Verification Providers: Specialist KYC providers receive identity documents submitted during the verification process. These providers are bound by strict data processing agreements.
• Fraud Prevention Services: Aggregated technical and behavioural data may be shared with anti-fraud partners to identify and prevent fraudulent patterns across the industry.
• Game Software Providers: The studios whose games appear on PKR Beta may receive anonymised or pseudonymised game session data for technical troubleshooting purposes. They do not receive your identity or financial data.
• Regulatory and Law Enforcement Authorities: Where legally required, we will share data with government bodies, regulators or law enforcement agencies. We will always verify the legal validity of such requests before complying.

Payment Data

Because PKR Beta operates entirely in Pakistani Rupees and uses local payment infrastructure, the payment data we handle is specific to Pakistani financial instruments. Here is how we treat each payment type:

• Easypaisa & JazzCash: Your mobile wallet number is stored to enable withdrawals to the same account used for deposits. This number is encrypted and never exposed in plain text. Transaction reference IDs are retained for dispute resolution.
• NayaPay & SadaPay: Handled under the same principles as Easypaisa and JazzCash — account references stored in encrypted form, used only for transaction processing.
• IBFT Bank Transfers: Bank account title and IBAN details are collected and encrypted at rest. These are used only to process the withdrawal and are not shared beyond the transacting bank.
• Visa/Mastercard: PKR Beta does not store full card numbers. Card data is tokenised at point of entry by our certified payment processor. We retain only the card type and last four digits for member reference.

All payment data is processed using PCI-DSS compliant infrastructure. Full payment details are never accessible to PKR Beta staff beyond what is visible in the tokenised format described above.

Cookies & Tracking

PKR Beta uses cookies and similar technologies to ensure the platform works correctly, to maintain your logged-in session and — where you have consented — to understand how members use the platform so we can improve it. Here are the types of cookies in use:

You can manage your cookie preferences at any time through your account settings. Disabling non-essential cookies will not affect your ability to play games, deposit or withdraw on PKR Beta.

Data Security

PKR Beta implements a multi-layered security architecture to protect member data. The measures in place include:

• Transport Encryption: All data exchanged between your device and our servers uses TLS 1.2 or higher. This means that even if network traffic were intercepted, your data could not be read.
• Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted at rest using AES-256 encryption. This applies to identity documents, payment references and account credentials.
• Access Controls: PKR Beta staff have role-based access to member data. Only staff with a legitimate operational need can access member records, and all access is logged. No staff member has access to full payment card numbers.
• Two-Factor Authentication: All member accounts have the option to enable two-factor authentication. Internal staff systems require two-factor authentication by default.
• Intrusion Detection: Automated systems monitor for unusual access patterns, login anomalies and data exfiltration attempts. Security events trigger alerts reviewed by the operations team.
• Regular Security Reviews: PKR Beta conducts regular internal security reviews and works with external specialists to identify and address vulnerabilities proactively.

Despite these measures, no online system is completely immune to security incidents. In the event of a data breach that poses a risk to members, PKR Beta will notify affected members promptly and take immediate steps to contain and address the issue.

Data Retention

PKR Beta retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention periods we apply are:

• Account and Identity Data: Retained for the duration of your active account and for five years following account closure. This period is necessary to meet legal record-keeping obligations applicable to gaming operators.
• Transaction Records: Retained for five years from the date of the transaction for financial record-keeping and anti-money laundering compliance purposes.
• Gaming Activity: Retained for three years from the date of activity for dispute resolution and responsible gaming review purposes.
• Support Communications: Retained for two years from the date of the last relevant interaction.
• Marketing Preferences: Retained for the duration of your account or until you opt out, whichever comes first.
• Technical Logs: Retained for 90 days for security monitoring purposes, then deleted or anonymised.

When data is no longer required and no legal retention obligation applies, PKR Beta deletes it from active systems and ensures it is removed from backup systems within the next scheduled backup purge cycle.

Your Data Rights

As a PKR Beta member, you have the following rights in relation to your personal data. These can be exercised by contacting us at support@pkrbeta.app — we aim to respond to all data rights requests within 14 working days.

Children's Privacy

PKR Beta is strictly an adults-only platform. No person under the age of 18 may register an account or use our services. We do not knowingly collect personal data from anyone under 18 years of age. If we discover that data has been collected from a person under 18, we will delete it immediately and close the associated account.

If you are a parent or guardian and believe that a minor has registered on PKR Beta using false information, please contact us immediately at support@pkrbeta.app. We will investigate and act on the matter promptly. PKR Beta uses age verification as part of the registration and KYC process specifically to prevent underage access to the platform.

Marketing Communications

PKR Beta sends promotional communications — including bonus announcements, new game launches, free spins offers and refer-a-friend reminders — only to members who have explicitly opted in to receive them. These communications are sent via SMS to your registered Pakistani mobile number or via email to your registered address.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your PKR Beta account settings
• Replying STOP to any SMS from PKR Beta
• Contacting our support team at support@pkrbeta.app

Opting out of marketing communications has no effect on your account status, your ability to play or your access to bonuses you have already earned. You will continue to receive essential account communications — such as deposit confirmations, withdrawal updates and security alerts — regardless of your marketing opt-out status, as these are necessary for the operation of your account.

Third-Party Services

The PKR Beta platform integrates with a limited number of third-party services necessary for its operation. These include payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, card processors), identity verification providers and game software studios whose titles appear in our catalogue.

Each of these third parties processes only the specific data required for their service and is bound by a data processing agreement with PKR Beta. We do not permit our data processors to use member data for any purpose other than the specific service they provide to us.

The PKR Beta platform does not embed third-party social media widgets, advertising networks or analytics tools that track members across the web beyond our own platform. We do not share member data with social media companies for targeting or lookalike audience purposes.

Changes to This Privacy Policy

PKR Beta reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements or the services we offer. The date at the top of this document shows when it was last updated. We encourage you to review this policy regularly.

Where changes are material — for example, if we begin processing data for a new purpose not previously disclosed — we will notify registered members via their registered mobile number or email address before the changes take effect. Continued use of the PKR Beta platform after the effective date of any update constitutes acceptance of the revised policy.

Archived versions of previous Privacy Policies are available on request by contacting support@pkrbeta.app.

Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a concern about how PKR Beta has handled your personal data, please get in touch:

• Email: support@pkrbeta.app
• Live Chat: Available 24/7 from your logged-in PKR Beta account
• Support Languages: English and Urdu

PKR Beta aims to acknowledge all privacy-related queries within 24 hours and resolve them fully within 14 working days. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter. Details of the escalation process are available on the PKR Beta FAQ page.

We take every privacy concern seriously. No complaint about data handling will affect your account status or the quality of service you receive from PKR Beta.